Name, identity document (only in the Complaints Book), e-mail, phone, address (only in complaints), trip data (date, flight, destination, passengers, remarks).
Technical data: shortened or encrypted IP address, browser.
We do not collect or store card data: payment is processed by Izipay.
3. Purposes
(a) Manage bookings and provide the service.
(b) Send confirmations and vouchers and communicate about the service.
(c) Handle enquiries, complaints and grievances.
(d) Comply with legal and tax obligations.
(e) Security and fraud prevention.
4. Legal basis
Performance of the requested service, compliance with legal obligations and the data subject's consent where applicable.
5. Recipients
Izipay (payment processing).
Hosting and e-mail providers.
Assigned drivers, only with the name, phone and trip data.
Authorities, when required by law.
We do not sell personal data.
6. International transfer
[COMPLETAR: país y proveedor del hosting y del correo, o indicar que no hay transferencia]
7. Retention
Bookings: [COMPLETAR: plazo, por ejemplo 5 años por obligaciones tributarias].
Complaints: the period required by the Complaints Book regulations (at least 2 years).
Contact messages: 12 months.
8. ARCO rights
Data subjects may exercise their rights of access, rectification, cancellation and opposition by writing to informes@greenlima.com.pe with a copy of their ID. If not satisfied, they may go to the National Authority for Personal Data Protection (Ministry of Justice and Human Rights).
9. Security
We apply technical and organisational measures: encrypted connection (HTTPS), restricted access and protected logs.
10. Cookies and analytics
The site uses Google Tag Manager and Google Analytics to measure visits. [COMPLETAR: texto sobre el aviso de cookies]
11. Data bank
[COMPLETAR: código de inscripción del banco de datos ante la Autoridad, o indicar que no corresponde]
12. Changes
We will publish any change on this page, with the update date.
Complaints Book