Complaints Book

In accordance with the Peruvian Consumer Protection and Defense Code (Law No. 29571), we provide this Virtual Complaints Book. Fields marked * are required.

1. Provider details

Company name

RUC

Address

Date

2. Consumer identification

Full name *

Document type *

Document number *

Address *

Phone *

E-mail *

I am a minor

Name of parent or guardian *

ID (DNI or CE) of parent or guardian *

3. Contracted item

Type *

Description *

Amount claimed (optional)

Currency

Booking code (optional)

4. Details of the claim and consumer request

Type *

Claim: Disagreement related to the products or services.

Complaint: Disagreement not related to the products or services; or discomfort or dissatisfaction with customer service.

Details *

Consumer request *

Files of the service received (optional)

Up to 3 PDF, JPG or PNG files of 5 MB each (receipt, photos, screenshots).

Acceptance

I have read and accept the Privacy Policy for the processing of my data in order to handle this claim *

I declare that the information provided is true *

Filing a claim does not prevent resorting to other dispute resolution channels, nor is it a prerequisite to file a complaint with INDECOPI.

The provider must answer the claim or complaint within fifteen (15) business days at most, without extension.

You will receive a copy of this complaint sheet at the e-mail address provided.

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